Outsourcing is the practice of contracting work or business processes to an outside company, from which the process is purchased back as a service. The work or process may be something that the organization previously handled internally or something that they will need in the future. Outsourcing and offshoring are often confused but are not synonymous.

Related Content:

• Conquering Your Learning Technology Needs Assessment Guide
• Outsourcing Models for Training
• Process Sourcing Analysis Four Quadrant Model
• Insourcing