Meet Your Instructors
LAURA SMITH DUNAIEF, CPTMCourses: Certified Professional in Training Management (CPTM™), Leading Leadership Development Certificate, Measuring the Impact of L&D Certificate, Training Needs Assessment Certificate, Laura has over 20 years’ experience as a manager and director for retail and wholesale financial services organizations, including as director of training and development for Schwab Capital Markets. Prior to leading the training organization, she held roles as diverse as director of customer service Initiatives and manager of correspondent execution services, both for Schwab Capital Markets, and Vice President and Branch Manager of a Boston-area retail brokerage office for Charles Schwab. |
DAN MENDEN, CPTMCourses: Certified Professional in Training Management (CPTM™), Strategic Planning Workshop Dan has over 20 years of leadership experience in training, human resources and talent management, including five years as the director of dealer training for a major U.S.-based motorcycle manufacturer. He has coached company executives, front-line leaders, hourly employees, small business owners and other learning leaders. |
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ROD KEFFER, CPTMCourses: Certified Professional in Training Management (CPTM™) Rod has over 10 years of experience in the training and development field. He brings a unique blend of technical training program development and management experience, as well as over five years of experience managing the training department of a major international steel firm. In his former role as a senior manager of supervisory development, he specialized in designing and facilitating custom, in-house leadership programs aimed at improving the performance and relationship building capability of managers. He has extensive design, facilitation and coaching experience. |
DR. KRISTAL WALKER, CPTMCourses: Certified Professional in Training Management (CPTM™), Training Needs Assessment Certificate, Design Thinking Workshop Dr. Kristal Walker, CPTM, has worked in the learning, leadership, and organizational development space for over 15 years helping clients engage people, apply processes, and implement technology to improve human and organizational performance. She currently serves as the senior vice president of human resources at Sweetwater Sound. She is also a Training Industry Courses instructor, where she teaches the CPTM designation, as well as other courses. When she’s not working, she enjoys a great laugh and creating memories with her family and friends.
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DR. CAROL GRAVEL, CPTMCourses: Certified Professional in Training Management (CPTM™), Managing Learning Technologies Certificate, Carol’s diverse career includes corporate, collegiate and consulting roles in talent development. She has worked with Fortune 500 companies where she defined innovative approaches to talent deployment. As an associate professor, Carol architected, developed, managed and taught several online degree programs, and her consulting has focused on helping organizations navigate the changing needs of today’s workforce through strategic planning, metrics/analytics and innovative solutions. |
BONNIE BALDUS, PMP®, PMI-ACP®, CSM®, CSPO®Course: Agile Certification for HR and L&D With a background in project management, Agile frameworks, business analysis and leadership, Bonnie has developed and delivered curriculums and has consulted for the past 24 years. She’s worked with Fortune 500 companies, small start-ups and non-profit organizations, and government agencies to help them meet evolving talent requirements. Bonnie enjoys meeting individuals and organizations where they are and providing them with a customized knowledge journey. She is currently working with a portfolio of consulting firms to improve their onboarding and development processes and programs for junior talent. Bonnie has embraced agility to accommodate the pace of change and to ensure valued outcomes for both learners and their organizations. |
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DR. PAUL LEONECourse: Measuring the Impact of L&D Paul is an industrial-organizational psychologist with over 16 years of experience conducting return on investment (ROI) case studies and evaluating the impact of employee training initiatives for top Fortune 100 companies such as American Express, Verizon and Nissan. His impact studies have been published worldwide and presented at international conferences. He is the founder of MeasureUp Consulting, where he helps training organizations around the world define the true value they bring to their company’s bottom line. His ground-breaking book, “Measuring and Maximizing Training Impact: Bridging the Gap between Training and Business Results” was published by Macmillan in 2014. |
LISA HUTCHERSON, CPTMCourse: Leading Leadership Development Certificate, Training Needs Assessment Certificate Lisa has have over 30 years of management and leadership experience and has been in the financial services industry for 24 years. Serving on various committees throughout her career, such as the information technology (IT) steering committee, compliance and risk committee and new product development team has allowed Lisa to interact with all lines of business to gain a well-rounded understanding and knowledge of the entire community bank structure. Her commitment and passion for helping employees be the best version of themselves and to achieve the highest goals made her the perfect fit to help lead the First Federal Bank DE&I, Culture & Workplace Engagement program as well as lead bank wide training development strategies and initiatives. |
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Neha Trivedi, CPTMCourses: Managing Learning Technologies Certificate, Neha Trivedi, M.A., CPTM, is a certified coach, trainer and facilitator. With over 25 years of experience in learning and development, Neha currently leads enterprise learning strategy, colleague development and leadership programs at Alight Solutions. She provides thought partnership for transformations that enable business functions to leverage and measure outcomes through optimized learning solutions. Neha has honed her skills by working in a variety of industries. She is a trained cultural anthropologist and applies her background to support and cultivate learning culture, mentor colleagues and develop innovative learning strategies. Neha has been speaking and publishing learning related articles since 2019 and was recognized by Training Industry with the 2022 editor’s award as well as with readership awards in 2022 and 2023. |
Christopher Massaro, CPTMCourses: Competency Modeling Certificate, Learning Analytics Workshop Christopher Diez Massaro is a learning professional with over 25 years of experience in the development and facilitation of training programs in the retail, hospitality, government, and higher education. Christopher currently is a learning and development manager for Alight. He is also an adjunct faculty member at the University of Southern Maine, where he teaches in the arts, humanities, and social science. department, focusing on social science research methodology. He is passionate about connecting academic theory and the practical application of organizational learning and leadership development. |
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Kim Davis, CPTMCourses: Development and Delivery Certificate, Managing Remote Learning Workshop Kim has over 25 years of experience in the field of continuing education for health care professionals in both corporate and nonprofit environments as an instructor, manager and assistant director of training. As a member of various cross-divisional and global workgroups and committees throughout her career, she has had the opportunity to interact with multiple business units, members, and volunteers to develop and deliver training in support of business goals. In addition to her current responsibilities of implementing faculty development strategies for surgeons, Kim is co-lead of the Career Growth Workgroup at the American College of Surgeons. |
Dr. Kate Hixson, CPTMCourses: Competency Modeling Certificate, Training Development and Delivery Certificate Dr. Kate Hixson has worked in the adult learning space for over a decade, where she specializes in human performance, teamwork and interpersonal skills training. Dr. Hixson received her Ph.D. in educational technologies, with her research and dissertation completed at NASA’s Johnson Space Center. She has developed training for multiple Fortune 500 companies and is also a successful entrepreneur who is passionate about bringing her expertise to small businesses and associations through coaching and consulting. She’s an avid writer, speaker, podcaster and lifelong learner. |