In this issue, we are excited to spotlight Laura Nagy, CPTM. Laura has been working in the learning and development (L&D) space for 15 years and has gained experience in a wide range of roles like instruction/facilitation, instructional design, training administration, instructor development and leadership. Today, Laura serves as the information technology (IT) training manager for Michigan State University. Laura is a certified professional in training management (CPTM) and also performed certifications of instructors to teach for NASA at the Kennedy Space Center.

Read on to learn more about Laura’s career journey.

How did you get started in L&D?

The first portion of my career was in the federal government with their behavioral analysis unit. After gaining valuable experience, I moved into L&D, where I onboarded new hires and taught behavioral analysis — and eventually three tiers of leadership training. I have since moved to the civilian arena.

What’s your most memorable training experience, good or bad?

While at the federal government, I trained an officer in behavioral analysis. She lost her confidence, and I provided guidance to help her regain her self-belief. After she graduated, she asked me to put her two-stripe epaulet on her uniform as a sign of gratitude for my support.

Who would you consider your most valuable role model? What were some qualities that made them great?

I consider myself lucky to have come across an outstanding role model and mentor in my professional journey. His name is Scott, and even though I am no longer working in the government, he still provides mentorship. He’s always available, listens attentively, gives valuable advice and is an exceptional leader.

What are the most pressing issues on your professional plate right now?

Currently, I’m focused on creating strategic alignment with the goals of my team and those of the university. Additionally, I’m exploring various metrics to identify areas where we can improve efficiency and effectiveness, with the ultimate aim of providing the highest quality services to our campus community.

What’s the most challenging aspect of your job?

One of the most challenging aspects of my job is to provide data that includes both quantifiable and qualifiable metrics on the value we offer. Although it’s technically feasible, the subjectivity of the value we provide makes it difficult to quantify.

What’s the most rewarding aspect of your job?

As an L&D professional, it brings me immense joy when I’m able to positively influence a team member and witness their growth. Seeing their progress reinforces my sense of purpose and motivates me to continue striving for excellence in my field.

What’s your preferred training methodology?

While virtual and blended learning have their advantages, I believe that instructor-led training is the most effective approach. Nevertheless, incorporating interactive elements such as games, energizers and activities is essential in creating engaging, enjoyable and highly effective learning experiences, regardless of the delivery mode.

How do you find the time to continue your own professional development?

Investing in yourself is the first step toward achieving success and reaching your full potential. You must be purposeful in designating time — it’s essential. Neglecting to invest in yourself can have negative consequences for you and your team, leading to a fixed mindset and a lack of motivation for excellence.

Any recommendations for folks out there: books, partners, resources, etc.?

As a leader, I’m constantly seeking out new ideas and perspectives to help me grow and improve. Over time, I’ve come across several excellent books on leadership:

• “Start With Why: How Great Leaders Inspire Everyone to Take Action” by Simon Sinek.
• “She Thinks Like a Boss: Leadership: 9 Essential Skills for New Female Leaders in Business and the Workplace” By Jemma Roedel.
• “How to Work Fewer Hours, Make More Money, and Spend Time Doing What You Want” By Joe Sanok.

“If someone wants to follow in my professional footsteps, I’d tell them to be sure to …”

Get your seat at the table, observe and have a voice. Network to build connections and expand your knowledge. Finally, seek mentorship to learn from experienced professionals and gain valuable insights. Be sure to actively listen to the advice given and use it to enhance your personal and professional development.