In the current business landscape, it’s imperative to create outstanding experiences across every touchpoint of the customer journey, from prospecting to retention. As customers look to unlock maximum value from an organization’s products and services, providing them with a consolidated view of the necessary knowledge gives you a distinct advantage in the pursuit of exceptional customer experiences (CX).

Over 75% of organizations have observed heightened product adoption as a result of their customer education initiatives, with more than 72% experiencing shortened sales cycles. Join this Training Industry webinar, sponsored by Adobe, where Dr. Allen Partridge, director of evangelism, will share insights about the essential factors of effective customer education — and how you can seamlessly integrate it into your CX plans.

This interactive webinar will provide insights on:

• The impact of customer education on CX.
• How to create a unified learning experience that can integrate with existing CX strategies.
• Leveraging educational strategies to foster customer marketing.
• Driving leadership buy-in for customer education programs.