Global Partners LLC, dba Global Partners Training (GPT), a customer relationship change management company, has received a private investment intended to support its continued global growth.
Tag: customer relationship management
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While the extent and feasibility of “all-hands” customer support may vary based on organizational structure, there are valuable lessons to be learned from customer-centric companies, especially for teams in sales or marketing.
L&D is increasingly serving not just internal clients (employees) but also learners outside the organization, such as external partners and customers.
Nobody should be surprised that selling has been the business discipline most resistant to technology. The reality is that without process, technology just speeds up the mess.
This e-book explores the metrics your managers might be missing when it comes to coaching and the role new technologies can play to deliver them.
Unless employees feel loyal to your company, they are unlikely to generate real loyalty from customers. Satisfaction, maybe, at best. But not true loyalty.
Most customers don’t trust salespeople or see them as trusted advisers. Salespeople can solve this problem by asking themselves three key questions.
"The Ronco Veg-o-Matic is the one kitchen appliance you'll wonder how you ever did without! It slices, it dices, and so much more!"
We've all seen the array of "new" sales methodologies and approaches in recent years - from uncovering hidden needs and adapting to the way modern customers buy, to assuming the role of a business partner, consultant or even teacher.
Smart companies know that a well-trained workforce is a competitive advantage. These organizations are not content with qualitative analysis of their learning program.