Despite the growing buzz around artificial intelligence (AI) in employee engagement, many business professionals still haven’t explored its full potential for training in the workplace. Far from being a mere tool for individual enhancement, AI holds the key to revolutionizing group dynamics and boosting team performance. From transforming communication practices to personalizing training and fostering inclusivity, AI is set to transform the workplace landscape, making team collaboration more efficient and impactful.
Revolutionizing Email Communication With AI
According to Nick Morgan’s book, “Can You Hear Me? How to Connect with People in a Virtual World,” around one-half of all emails cause friction between senders and recipients. These problems can be resolved quickly with the help of a generative AI tool that leverages psychometrics. Using psychometric data, the tool can act in an assistive capacity and create emails written to the recipient’s preferences. This breakthrough use of AI reduces the barriers of communication between colleagues, ultimately training employees to better understand their coworkers and build better relationships.
Enhancing Meeting Collaboration Through AI
Speaking of relationships, the same type of generative psychometric AI product can be used to foster meeting collaboration and effectiveness. How? AI systems can “see” who’s attending each meeting and recommend topic and presentation styles based on the group’s psychometric makeup. This can allow presenters to have the foresight to alter their approaches for smoother meetings based on participants’ strengths and weaknesses.
For example, if everyone at a meeting is more deliberate in how they make decisions, meaning they like to take some time, but the presenter is decisive, the presenter shouldn’t push too quickly for answers. But most presenters won’t know this unless they’re getting insider knowledge from an AI solution trained on the meeting group’s psychometric data.
Personalizing Training and Inclusion Efforts With AI
Another way that AI can refine team and workplace effectiveness is during virtual or in-person training. More and more, employees want their training to be personalized. However, customization is usually relegated to the content and its function. It’s not based on how people like to learn. In the near future, AI will be able to offer trainees material through the lens that may work best for them.
Using AI to Aid Inclusivity in Work Environments
AI also has the capacity to fuel companies’ inclusion goals by making sure no one feels left out. Consider the shy, cautious employee sitting in a group meeting with a bunch of freeform, extroverted self-starters. AI can prompt the meeting leader to call on that person so their voice can be heard. That way, brainstorming and ideation can be truly functional and collective. In a similar vein, AI can suggest who to invite to meetings to solve complex problems based on participants’ unique work styles and habits (and dissuade groupthink).
Where AI Is Taking the Future of Business — and How to Tag Along
If you’re ready to see the true power of AI in business operations, take the next six months to work on a few simple strategies that will help you get the most possible out of this new digital revolution. Here’s how to start:
1. Boost your AI skills with webinars.
First, set aside one hour weekly to search LinkedIn and Google for webinars on AI, psychometrics, and human resource topics. Within a few weeks, you can potentially increase your acumen considerably.
2. Follow the AI leaders and bring fresh ideas to your team.
Next, head to the top research groups like Gartner, IDC, and Bersin by Deloitte. They’re all publishing regular topics and trends to keep an eye on when it comes to using AI to help train business professionals. Keep tabs on what they’re finding. Then, bring those findings with you to a 30-minute team brainstorming session.
3. Learn, try out and share new AI tools across your business.
During the session, share your research on AI and crowdsource thoughts and ideas from the attendees. This can centralize your overall AI knowledge as a department. It also opens the door for you to try new AI solutions, like software that can be plugged into your existing systems and used right away or AI-based career mapping products.
The Real Impact of AI on Business Communication, Teamwork and More
With so many positives around the possibilities for AI and the employee experience, it’s easy to see how AI can be used to train employees, teams and entire organizations to work better together. As long as it’s implemented ethically, generative AI tools can be advantageous and provide a way for people to work better together, spend more time on the kind of work that matters, and feel more fulfilled as a result.
Ultimately, AI can contribute to a more human-centered workplace where information is democratized. Traditionally, high-level psychometric insights were reserved for those at the C-suite, senior vice president (SVP) or VP levels. Now, AI-powered communication tools can ensure everyone knows the same thing about each other in a cost-effective, scalable way.
Implementing AI in any business can also enhance employee dynamics and make team members more proficient and in tune with their immediate coworkers and the company. For hybrid and remote workplaces, AI can help off-site workers feel more included and better connected to the team as a whole, thereby driving increased performance and greater collective, collaborative output.
Far from being a way to remove humans from the work equation, AI has all the potential to unite people in fresh, rewarding ways. In fact, it might just be the answer to boosting team engagement in an AI-powered future.
