The start of the decade has been a scramble: Learning leaders scrambled to ensure continuity; to adapt to new working models; and to be innovative with the use of technology. Now it’s time to devise strategies for the long term, considering a “new normal.” Learning and development (L&D) teams are playing a critical and strategic role in reshaping their organizations to deliver on the expectations of an increasingly changing workforce. As the workplace evolves, so must the learning methods that are deployed.

In this session, Richard Bores, learning leader at Whatfix, will share key insights about how a digital adoption platform can help L&D teams wean organizations off less relevant learning models from the past and enable continuous learning in the flow of work.

In this interactive session, you will learn how:

• L&D teams must create learning for the hybrid workforce to keep up with the accelerated pace of change.
• Expectations from L&D are changing — it’s not about closing technology skill gaps, but instilling digital resilience in the workforce.
• Learning needs to be seen by the workforce less as a disruptive event and more as a critical tool that is integral to their job performance.

View full agenda.

Speaker

Richard Bores, Learning Leader, Whatfix Richard Bores is the founder of Sentry University and an ex-talent management strategist and learning leader at carriers like Travelers, Hartford and Sentry Insurance. Rich is recognized as an innovative and high-impact insurance leader credited with building, evolving and leading best-in-class training verticals within insurance carriers for driving improved organizational performance and bringing transformation across underwriting, claims, services and other verticals.