A well-trained customer support team can build a powerful engine for effective SaaS churn management. Review this article to learn best practices to leveraging customer support training to unify and strengthen your teams and encourage higher retention.
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In this article, we'll demonstrate how by utilizing The Kirkpatrick Model to measure training outcomes, you can truly show the value of your training programs to prove that customer education is essential to the success of your business.
ChurnZero has partnered with Northpass, the leading digital customer education platform, to enable Customer Success (CS) teams.