The expansion of online, collaborative learning is one of the most exciting evolutions to come out of the challenges of delivering sales training over the past year.
Tag: learner empathy
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By understanding which learner attitudes remained consistent over the years, and which were subject to surprising changes, L&D will be able to foster greater ROI and talent retention.
The most important skill I developed was how to build empathy for the customer's challenges. Listening closely and dialoguing with the customer was the key.