Good judgment is a teachable skill, not an inherent personality trait, and with the right approach business owners can turn any employee — even one with rough edges — into a customer-service guru.
Tag: customer experience training
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A systematic alternative to both rote learning of service instructions and sporadic face-to-face training is online customer service training via online courses on learning management platforms.
Aiming to offer practical knowledge to contact center leaders, VCC Live is delighted to launch VCC Live Academy, an online learning platform created to host video courses.
Customer experience improvement is not only a buzzword in business today, but a strategic imperative for companies seeking to differentiate their brands through impactful experiences.